7-Day Money Back Guarantee
We offer a full refund within the first 7 days of your initial subscription if you are not satisfied with our service, subject to certain conditions.
1. Eligibility for Refund
To be eligible for a refund, you must meet the following criteria: • The refund request must be made within 7 calendar days of your first purchase. • You have not exceeded 10% of your monthly credit allowance. • You have not violated our Terms of Service. • You have not previously requested a refund for any Brand's Child AI plan.
2. Non-Refundable Cases
Refunds will not be issued in the following circumstances: • Subscription renewals (monthly or annual) are non-refundable. • Top-up credits or "Pay-as-you-go" credits are non-refundable. • Accounts that have been terminated due to a violation of our Terms of Service. • Requests made after the 7-day initial window.
3. Refund Process
To request a refund, please contact our billing support team with your account email, order date, and payment transaction reference: Brand's Child 1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110 BERNALILLO COUNTY Email: billing@brandschild.com / support@brandschild.com Telephone: +19143364146
Contact Billing
Review (24-48h)
Refund Issued
4. Processing Time
Once approved, refunds are processed back to the original payment method (credit card via Stripe or original payment provider). Funds typically reflect within 5 to 10 business days depending on your issuing banking institution.